Effective Date: 01 March, 2026
At Monsy.store, we want you to love what you wear. If something isn’t right, we’re here to help.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
- Item must be unused and unworn
- Item must be in original condition
- Tags must still be attached
- Item must be returned in original packaging
Items that are worn, washed, damaged, or altered cannot be returned.
Non-Returnable Items
The following items cannot be returned:
- Final sale items
- Gift cards
- Customized or limited-edition products (if applicable)
Exchanges
We offer exchanges for:
- Incorrect size
- Damaged item
- Wrong item received
If you need an exchange, contact us within 7 days of receiving your order.
Email: info@monsy.nl
Please include:
- Your full name
- Order number
- Clear photos (if item is damaged or incorrect)
Once approved, we will provide exchange instructions.
Refunds
Once we receive and inspect your returned item:
- Refunds will be processed to the original payment method
- Processing time may take 5–10 business days depending on your bank
Shipping fees are non-refundable unless the return is due to our error.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item is defective
- The wrong item was sent
We recommend using a trackable shipping service.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos, and we’ll resolve it quickly.
Need Help?
For any return or exchange questions, contact:
We appreciate your support and thank you for being part of the Monsy community.